ONLINE / Achieve Test Prep
As our slogan states (Less time. Less money. Same Degree.), Achieve Test Prep helps students achieve their goals in less time and for less money than standard methods for earning a degree by taking advantage of credit by examination.
Achieve Test Prep is growing and expanding into new markets and products. Achieve Test Prep has been voted among the Top 100 Companies for work from home jobs by a popular US based site. You can learn more by visiting our website : www.achievetestprep.com
Achieve Test Prep is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Vacant position : Customer Service Representative
Number of vacancies : 1
Location : REMOTE POSITION for someone located OUTSIDE OF THE USA
Description :
We are constantly seeking for highly qualified Customer Service Representatives to be part of an energetic and positive team of committed professionals dedicated to assisting students. Employees are expected to provide a high level of Customer Service in an online environment and positively represent the Achieve Test Prep brand.
Main responsibilities :
• Taking inbound calls from customers with questions about their progress towards achieving their degree or navigating our systems
• Making outbound calls to customers to address any and all of their customer service needs
• Giving advice to customers for which classes to take, and how to be successful in their studies
• Looking for ways to improve processes, procedures, customer service and efficiency
• Additional projects or responsibilities as designated by business needs
Requirements :
• Fluent in English
• Proficient with e-mail and PC usage
• Customer service experience
• Call center experience
• Experience with online Adult education and/or SalesForce is a plus
• Strong critical thinking and decision making skills
Hierarchical Level : Entry-Level position
Minimum required education : High School Diploma (Graduate)
Languages : ENGLISH – ADVANCED LEVEL BOTH WRITTEN AND VERBAL
Minimal experience : 1 year
Work Day : Part-time or Full-time
Employment type : Permanent job
Salary Range : 4-6 USD / hour
Schedule : Flexible work arrangements available within our business hours : 8 am – 9 pm ET Mon – Sat
Please note ONLY APPLICANTS WILLING TO WORK SATURDAYS DURING MENTIONED. EASTERN TIME HOURS NEED APPLY
Job profile required : Sociable, pragmatist, autonomous
Please note ONLY APPLICANTS WILLING TO WORK DURING MENTIONED ET TIMES AND DAYS NEED APPLY
Applicants who feel they could be a good match should send their English resume and a cover letter to: florencia.nordmann@achievetestprep.com explaining why they believe they would be a good match for the job and outlining days and times they would be available to work within mentioned schedule, USD rate expectation per hour and earliest starting date they would be able to accommodate.
Achieve Test Prep communicates frequently through email ; please make sure to check your email regularly, including your Spam folder.
Expires: Nov 27, 2016
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