ONLINE / Achieve Test Prep
As our slogan states (Less time. Less money. Same Degree.), Achieve Test Prep helps students achieve their goals in less time and for less money than standard methods for earning a degree by taking advantage of credit by examination.
Achieve Test Prep is growing and expanding into new markets and products. Achieve Test Prep has been voted among the Top 100 Companies for work from home jobs by a popular US based site. You can learn more by visiting our website : www.achievetestprep.com
Achieve Test Prep is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Vacant position : Customer Retention Specialist
Number of vacancies : 1
Location : REMOTE POSITION for someone located OUTSIDE OF THE USA
Description :
We are currently seeking for a Level 1 Customer Retention Specialist to join our team of energetic and positive professionals as a member of our Withdrawal Department. Employees are expected to provide a high level of Customer Service in an online environment and positively represent the Achieve Test Prep brand.
Main responsibilities :
• Taking inbound calls from customers regarding withdrawal requests
• Making oubtbound calls to customers to address withdrawal requests
• Researching customers’ files ensuring a personable and professional approach
• Researching and selling company’s products and offers most likely to help customers efficiently
• Providing support to withdrawal requests through voicemail and email
• Working on other support issues involving customer’s withdrawal requests as designated by business needs
Requirements :
• Excellent English – native English preferred
• Proficient with e-mail and PC usage
• Robust record of satisfactory Customer Service experience, including handling difficult and irrate customers
• Experience with US customers, Sales and/or Retention is a plus
• Strong critical thinking and decision making skills
Hierarchical Level : Entry-Level position
Minimum required education : High School Diploma (Graduate) – Bachelor degree (any area) preferred
Languages : ENGLISH – ADVANCED LEVEL BOTH WRITTEN AND VERBAL
Minimal experience : 1 year
Work Day : Part-time (minimum 20 hours per week) or Full-time
Employment type : Permanent job
Schedule : Flexible work arrangements available within our business hours : 8 am – 9 pm ET Mon – Fri
Please note ONLY APPLICANTS WILLING TO WORK DURING MENTIONED ET TIMES AND DAYS NEED APPLY
Applicants who feel they could be a good match should send their English resume and a cover letter to: florencia.nordmann@achievetestprep.com explaining why they believe they would be a good match for the job and outlining days and times they would be available to work within mentioned schedule, USD rate expectation per hour and earliest starting date they would be able to accommodate.
Achieve Test Prep communicates frequently through email ; please make sure to check your email regularly, including your Spam folder.
Expires: Dec 7, 2016
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