PORTUGAL / Jah Shaka Surf
Company:
Jah Shaka is one of the leading surf and activity holiday providers in Europe and offers staff challenging job roles as well as the opportunity to develop their experience and skills whilst working in beautiful surroundings and a friendly and supportive atmosphere. As a business we pride ourselves on providing the right experience for all customers, working as a team and building honest, respectful, and encouraging relationships as well as working hard and playing hard!
This job would suit an individual looking to develop their experience in the hospitality and leisure industry as well as those looking to grow their management experience and work as part of a dynamic, flexible, active and sociable team.
Job Purpose:
To maintain and grow a busy reservations department giving excellent customer service, communicating effectively, generating fantastic sales conversions, & keeping a high level of organisation.
Roles include:
Reservations
Delivering a high standard of customer service & sales conversions guiding customers smoothly throughout the booking process.
Deals with customer enquiries quickly and efficiently through a variety of means
Gives a wide range of tourist advice on accommodation options, the local area, and all outdoor activities
Manages the main booking system
Manages post holiday client feedback
Manages transfers
Identifies and converts sales opportunities when they arise through great customer service
Deals with customer complaints
Manages online booking channels
Communication
Communicates effectively throughout all business channels.
Key player communicating customers needs and expectations before arrival to the management team & third party providers
Continues and strengthens holiday agents business relationships
Financial Responsibility
Creating and handling customer bills
Cross checking customer payments
Creating invoices
Managing external business payments
Administration
Uses a variety of software to administer bookings, payments, invoices etc
High attention to detail
Identifies and implements better processes
People Management
Clearly and flexibly directs and encourages reservations assistant to deliver tasks and expected working standards
Lays out weekly plan of objectives to reservations assistant
Stakeholder Management
Proactively approach building and managing effective relationships with other camp managers, companies and individuals that we work with
Presents a clear and credible profile of themselves and Jah Shaka to others.
Performance measures
Accommodation manager direct feedback
Customer Feedback: verbal and online via Facebook and Trip Advisor
Team Feedback
Work accuracy and delivery to time.
Sales performance
Essential:
Customer Service/Sales experience
Highly fluent in English
Computer Literate
Desirable:
Graduate Qualification in the travel & tourism sector
Management Experience
Worked or lived abroad
Reservations management experience
Additional Language/s
Key Personal qualities required
Highly sociable
Emotional Intelligence
Resilient
Highly organised
Ability to quickly problem solve
Able to work effectively as part of a team
Is self-motivated, works at pace and enjoys delivering results
Key Technical skills required
Customer insight
Commercial awareness
People management skills
Some surf and outdoor activity knowledge
Planning and prioritisation
Communication skills
Relationship management ability
Identify and implement efficiency improvements
Dates of employment 2015
Mid to end of February – End of November
www.jahshakasurf.com
CV and Cover letter to jobs@jahshakasurf.com
Expires: Feb 15, 2015
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