IRELAND / Marriott International
Find Where you belong!
It’s a powerful feeling to belong. It’s that moment you feel truly & completely yourself. It’s working with a team you can call family. At Marriott, we know that when you feel at home, you’ll make our guests feel at home. And it’s why many of our associates come for a job but stay for a career. If this sounds like the place for you, join us.
Job Description
Process all reservation requests, changes and cancellations received by phone. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures and maintain confidential and proprietary information, protect company assets, protect the privacy and security of guests and co-workers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
For Further details please contact: Cork.careers@marriott.com
Nationalities Accepted/Visa Requirements: We cannot help with work permits or visas for applicants from outside the EU
Expires: Mar 28, 2014
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