PORTUGAL / Jah Shaka Surf
Jah Shaka is one of the leading surf and activity holiday providers in Europe, and offers staff challenging job roles as well as the opportunity to develop their experience and skills whilst working in beautiful surroundings and a friendly and supportive atmosphere.
As a business we pride ourselves on providing the right experience for all customers, working as a team and building honest, respectful and encouraging relationships as well as working hard and playing hard!
This job would suit an individual looking to develop their experience in the water sports industry as well as those looking to grow their management experience and work as part of a dynamic, flexible, active and sociable team.
Job Purpose
To maintain effective running of a busy Kite and SUP School teaching & overseeing general organisation, customer satisfaction, lesson quality, training, staff motivation and all associated equipment
Responsibilities
Customer Experience
Delivering a high standard of customer service through anticipating customers’ needs and ensuring successful provision of all customer
Kite and SUP propositions.
Excellent customer service standards
Being positive at all times with a can do attitude
Delivering high quality value for money, structured lessons & tours
Giving a wide range of Kite and SUP advice
Prioritising customers safety at all times
Dealing with customer complaints
People Management
Clearly and flexibly directs and encourages others in the Jah Shaka team to meet and deliver tasks and expected standards. Helps and supports team members to enable them to optimise their performance.
Conditions Knowledge
Confidant reading wind & wave reports and selecting the right conditions for a variety of client ability levels
Experienced in a variety of conditions and able to recognise potential dangers in and out of the water
Stakeholder Management
Proactively approach building and managing effective relationships with other camp managers, companies and individuals that we work with.
Presents a clear and credible profile of themselves and Jah Shaka to others
Customer
Verbally direct from customers
Online via Email and Trip Advisor
Customer satisfaction forms
Business
Team Feedback
Management feedback
Profitability
Essential:
Driving License
BKSA or IKO kite instructor qualification
Kite & SUP coaching experience
Managed one other member of staff or more
Robust under pressure
Desirable:
Level 2 Kite instructor qualification
SUP open water qualification
Beach lifegaurding qualification
Previous experience managing kite or SUP school
Worked or lived abroad
Additional Language/s
Key Personal qualities required
Strong leader
Highly sociable
Emotionally Intelligent
Resilient
Organised
Ability to improvise & quickly problem solve
Able to work effectively as part of a team
Is self-motivated, works at pace and enjoys delivering results
Key Technical skills required
Customer Insight
Commercial awareness
People management skills
Planning and prioritisation
Communication skills
Relationship management ability
Weather & condition forecasting
Dates of employment 2015
March – Mid November
Application via Cover Letter and CV to jobs@jahshakasurf.com
Company information: www.jahshakasurf.com
Expires: Mar 26, 2015
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