Front Office Assistant


BRITISH VIRGIN ISLANDS / Cooper Island Beach Club

As a front office assistant you will be responsible for assisting the general manager and guest service supervisor on our island based beach resort in the Caribbean.

Assist with the day to day management of the Front Office operations. Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests.

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status to anticipate and respond to guest inquiries promptly and accurately.

Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)

Instills a calm, organized approach when interacting in stressful situations

Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.

Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.

Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.

Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members.

Assist with all financials for the front office on a monthly basis

Minimum of one-year front office experience in a high volume setting preferred.

Previous experience with Windows, Office, and property management systems highly desirable.

Must be able to understand, speak, read, and write in the basic English language.

Must be available to work, varied shifts and flexible schedules

Qualifications

Minimum of one-year front office experience in an upscale, luxury or boutique hotel property preferred.

Previous experience with Windows, Office, and OPERA highly desirable.

Knowledge of MICROS is highly encouraged but not required.

Must be available to work, varied shifts and flexible schedules, nights, weekends, holidays

A strong team playing attitude along with a service-minded personality are a must for this position.

This is an onsite living position on a remote island. Capability to occasionally work long

hours in a busy, hot, and humid environment will be required.

Please send your CV to noelcooperisland@gmail.com

Nationalities Accepted/Visa Requirements: Work visa supplied to successful candidates

Expires: Sept 30, 2021

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