UK / Teletech
German / French / Italian / Spanish / Portuguese
As a Reservation Sales Agent you will receive inbound calls related to hotel reservations for 70+ independent and chain hotels. You will be the first point of contact for both existing and new clients and will have opportunities to use your excellent customer service and sales abilities during every call to ensure customers are highly satisfied. This could be as a result of answering a customer’s question, resolving a concern the first time they call, or recognising cross sell or up-sell opportunities that would benefit the customer.
At the heart of this role is customer retention and driving loyalty so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing clients. You will be a Brand Ambassador and must be highly motivated, enthusiastic, target driven and fully focussed on delivering results.
In return you will be working in a fast paced and diverse environment surrounded by more than 800 multilingual and English speaking colleagues from more than 20 countries. You will be rewarded with a competitive rate of pay, the opportunity to earn bonuses each month and a significant benefits package. What’s more if you have the drive to succeed, the opportunities for career progression are endless both within the UK and around the globe with over 45,000 employees worldwide.
Essential Skills:
• Minimum of 6 months customer service experience
• Highest levels of fluency in written and spoken German, French, Italian, Spanish, Portuguese
• Fluent English
• Excellent telephone manner including competent questioning skills
• Experience of working within a target driven environment and delivering high quality service
• Candidates must be computer literate with the ability to navigate through a large knowledgebase of material
• Strong team player
Salary: £6.50 per hour plus the opportunity to earn up to 15% bonus in addition
How to apply: Online and via this link
http://www.hirepoint.com/apply-now?site_lan=en. Or send us an email to ukhotjobs@teletech.com
Nationalities Accepted: Need work permission to work in the UK.
EXPIRED