ONLINE / Achieve Test Prep
Achieve Test Prep has been voted among the Top 100 Companies for work from home jobs by a popular US based site. You can learn more by visiting our website : www.achievetestprep.com
Achieve Test Prep is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Vacant position : Online Education Advisor
Number of vacancies : 1
Location : REMOTE POSITION for someone located OUTSIDE OF THE USA
Description :
We are currently seeking for an Online Education Advisor to join our Academic Advising Department. The candidate’s mission will be to help students having failed a test to sit for the test again and pass it. Employees are expected to provide a high level of Customer Service in an online environment and positively represent the Achieve Test Prep brand.
Main responsibilities :
• Taking inbound calls from customers regarding help requests
• Making oubtbound calls to customers to address help requests / exam concerns
• Researching customers’ files ensuring a personable and professional approach
• Identifying problems and helping customers solve them efficiently through research and sale of adequate company’s product / offer to help customers
• Encouraging and motivating a positive attitude and action of customers regarding taking and passing exams
• Providing support to requests through voicemail and email
• Working on other support issues involving customer’s help requests / exam concerns as designated by business needs
Requirements :
• Excellent English – native English preferred
• Experience with US customers in Education / Teaching and/or Tutoring
• Ability to handle difficult and/or irrate customers
• Customer service and/or Sales experience is a plus
• Strong capacity of analysis and evaluation
• Robust critical thinking and decision making skills
Hierarchical Level : Entry-Level position
Minimum required education : Bachelor degree (any area)
Languages : ENGLISH – ADVANCED LEVEL BOTH WRITTEN AND VERBAL
Minimal experience : 1 year
Work Day : Part-time (minimum 20 hours per week) or Full-time
Employment type : Permanent job
Schedule : Flexible work arrangements available within our business hours : 8 am – 9 pm ET Mon – Fri. Saturdays also open.
Please note ONLY APPLICANTS WILLING TO WORK DURING MENTIONED ET TIMES AND DAYS NEED APPLY
Applicants who feel they could be a good match should send their English resume and a cover letter to florencia.nordmann@achievetestprep.com explaining why they believe they would be a good match for the job and outlining days and times they would be available to work within mentioned schedule, USD rate expectation per hour and earliest starting date they would be able to accommodate.
Achieve Test Prep communicates frequently through email ; please make sure to check your email regularly, including your Spam folder.
Expires: May 7, 2017
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