IRELAND / Hays Recruitment
Customer Service Agent – Norwegian Our client is seeking a Customer Service Agent with fluency in both Norwegian and English, to work for their multi national company in Cork.
PURPOSE:
Responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills, utilizing technical expertise and familiarity of company products and procedures.
RESPONSIBILITIES
Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner
Reporting problems as necessary to minimize impact to clients
Researching and resolving client complaints and concerns
Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing;
Reporting concerns with bridge functioning to the appropriate personnel
Compiling Statistical data for report creation and future use
Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives
Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing usage information and troubleshooting problems
Proactively contacting clients regarding on-going issues.
Handling clerical duties relating to the conference calls, performing various CD duplication procedures
SKILLS
Fluency in English and Norwegian is essential
Minimum of 1 to 2 years Customer Service experience
Excellent speaking voice
Accurate typing of approx 30 wpm
Excellent working knowledge of Microsoft applications essential
Excellent interpersonal and communication skills (both written and verbal)
Problem resolution skills
Accuracy and attention to detail is essential
Excellent organizational and prioritization skills
Ability to work well both independently and in a team environment
Ability to work alternate shifts is a job requirement
Ability and flexibility to perform all other job-related and ad-hoc duties as required.
Email: eva.odonovan@hays.ie
Nationalities Accepted/Visa Requirements : EU Permit
EXPIRED